I DO NOT RECOMMEND. All that would have been nice is a little timely correspondence to let me know what was happening and what I would be expected to pay etc etc. Find out how we combat fake reviews. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Would definitely recommend to a friend especially with the ladies only facility. 3 weeks later and no contact from the Manager at Trugym (despite me ringing 5 TIMES and leaving messages to return my calls) I went back to the gym, only to be informed, by the manager, that he knew nothing about it, had never received my bank statements so assumed they were lost, and claimed he had not received any emails! Seems like nothing is ever cleaned. Most of the equipment is very old and remains unfixed for long periods of time. Suggested companies are based on peoples browsing tendencies. Not helpful at all. kept it quiet from staff aswell ! Gym is always clean and range of machines is good. Management is awful only good thing about trugym . Waste of money. Incompetent, uncaring staff with zero customer service skills, and a VERY convoluted way of paying and refunding..seriously considering court action now. If you are looking for fluffy towels and a 5 star experience this is not your place. Huddersfield gym- horrible service, old gym equipment. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. I've asked for head office details and the staff tell me they don't know it. Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. Friendly staff. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). It has been three weeks and no one has been in touch. | Read 241-245 Reviews out of 245 But no way to resolve it. managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). 2023 Trustpilot, Inc. All rights reserved. Good equipment. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. We also ensure all reviews are published without moderation. Your experience matters. I would not recommend this gym to anyone. How many stars would you give TruGym? typical!!!! Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Im going to have To cancel direct debit. It was a great gym to start off my journey on becoming the best version of my self. Head office failed to respond to emails! Great gym that everyone feels comfortable and Staff are an asset to the place. Great equipment and when broken is fixed quickly. So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. Fantastic facilities. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Your experience matters. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. Other that that-a good gym. Ive been at this gym for nearly 2 years. Join the 268 people who've already contributed. 2023 Trustpilot, Inc. All rights reserved. Good luck TruGym you are going to need it! DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. Pay a little bit more and go somewhere decent ! I would think twice if you were thinking of joining, I feel like they just want your money and really don't care too much about the customer. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. Don't join this gym. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. The gym facilities are acceptable but the manager at the Luton branch lacks so qualities needed to manage the business. Like a sauna. How many stars would you give TruGym? Awful!!! Pay for a trustworthy gym that obeys the law so you get the proper financial protections. The money left my account and from that date I have never heard anything from them. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. Still fighting 4 months later, just about to take it legal now as they think they can ignore consumer rights and do what they want. How many stars would you give TruGym? Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Verification can help ensure real people write reviews about real companies. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. False advertising! They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. Staff are really friendly but could be more helpful to newcomers. If you want a real Les Mills class, or any customer service, go to another gym! Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Not a warning or any sort of notification, but then as the sign on the door says of the now closed club, the staff were unaware as well.Hopefully cancelled direct debit in time. The changing rooms are always clean and the same for the showers! They offer classes which I have found very useful for my weight loss. Absolutely the poorest new customer relationships ever!! Even a reminder email could have helped, Never join this gym, Its not good. All rights reserved. Staff were non empathetic and unhelpful following the incident. | Read 21-40 Reviews out of 266 Broken equipment takes a long time to be repaired. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. beyond me , they have sullied their name. After a few weeks of this i started to get upset. Probably because I sent it in so long ago and it shows their processing times are embarrassing. The pool is excellent. Do you agree with TruGym's TrustScore? Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Pool full of screaming kids. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Companies can ask for reviews via automatic invitations. Plus, you avoid the $5 phone payment processing fee. Companies can ask for reviews via automatic invitations. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. My branch shut down down and I never received a membership refund. The timings of the place are good too accommodate all women there. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Induction was short and sweet, still not overly sure what to do on most things but dont worry all I need to do is 'look at the pictures' Have to say though the gym is lovely, with a wide range of equipment. The gym did not respond to my complaint. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. Not a problem there are always teething problems. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. Very clean with a good atmosphere and equiptment maintained to high levels. Join the 271 people who've already contributed. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Don't trust the staff at face value. Absolutely shocking customer service. The floor is never cleaned properly and the water dispenser has mild on it. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . I find I spend more time on looking for the weights I need and connectors rather than actually training! I am very disappointed that you have emailed me as a new member. Les Mills instructors are required to complete updated training twice a year to remain accredited. No on-duty lifeguard (is this actually legal!!!). I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. Most staff are very polite. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. They now refuse to refund monies taken. I use both the free weights, machines and also classes. Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. We also ensure all reviews are published without moderation. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. | Read 61-80 Reviews out of 237 i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. I've had an amazing time going to this gym. The machines, if broken are repaired quickly. Great gym, always really clean. The gym had closed down suddenly in November 2021 and hasn't provided a refund. In the meantime, they have been taking money out of my account. They definitely make it difficult to contact them through their website. This happened on several occasions making me again not really want to use the pool and steam room. 1/pool too cold to use from me joining in November to February. No matter how many times I try to contact them I never get a response. The management are useless and very unfriendly. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. We also ensure all reviews are published without moderation. They've also had bad reports in the paper. Absolutely shocking customer service. Here are 8 tips for writing great reviews. Staff were non empathetic and unhelpful following the incident. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. | Read 81-100 Reviews out of 267 No matter how many times I try to contact them I never get a response. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Your experience matters. Absolutely flabbergasted of the audacity and attitude she had with me. Suggested companies are based on peoples browsing tendencies. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Fuming to be honest. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. The number for the centre was not being answered, neither were emails. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 2023 Trustpilot A/S. Every message I had left was not responded to directly by the manager. why would you not notify any body ? The gym itself is great value for money and I don't actually have a problem with the gym or the staff. Verification can help ensure real people write reviews about real companies. Companies can ask for reviews via automatic invitations. Author: Stephen Greet, Co-founder. I signed up to the gym and have been going daily as i am very consistant with my training. A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. Literally just paid for a day pass as the website said they were still open at stevenage. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! It goes against our guidelines to offer incentives for reviews. I joined truGym last week in Maidstone. Fuming to be honest. I think the gym is great but some of the free weight equipment is getting a little tatty and old. A wide variety of equipment to suit your personal needs. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! I'd be in two minds about renewing my membership next year. Went there this afternoon and there was signing stating the gym was forced to close. In reality this was my experience. without helping me with the issue in any way at all. Very clean with a good atmosphere and equiptment maintained to high levels. I prefer to go in before work so at 6am and then use the sauna and steam room. It does seem that there are other members who have also not been refunded. The Stockton site seems to be run on a shoestring. Our gyms come with either a sauna or steam room (some have both!) This week i have attended a tone class and a body pump, both were identicle. TruGym Knowingly Breaks the Law Under the Consumer Rights Act If you buy goods that are faulty or pay for a service that isn't fulfilled you are entitled to a refund. Needs airing conditioning throughout the gym. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. This resulted in TruGym blocking me me on twitter. Finally. The staff are friendly and the gym is very tidy. DISGUSTING!! The gym in Luton in Parkstreet are forever changing staff . It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. The facilities are fantastic and the variety of classes included in the price makes it well worth the money. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. The trouble is they use crooks to process their member's payments. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. ?TruGym this is unlawful and action is being taken. Also more weight clamps are needed as there aren't enough for the machines and free weights. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. Sure the only reason I went with this gym was because its cheap but Im now paying 40 a month for it!! We use dedicated people and clever technology to safeguard our platform. Overall it is an great experience for me and many other working women who can still work out regardless of their busy schedules. This is when we could get in the pool from February. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. They now refuse to refund monies taken. Totally disgusted with the service offered with no thought or effort of building a customer relationship. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Not sit there and eat cakes.Ridicules customer service overall. Verification can help ensure real people write reviews about real companies. Good luck getting them to answer the phone. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. Bring back Les Mills Body Combat please! Highly recommended. However, you are likely to be ignored. Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. Companies can ask for reviews via automatic invitations. The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. They put on load music then procede to shout over it. Stockton On Tees - AVOID!! Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. It goes against our guidelines to offer incentives for reviews. Good luck TruGym you are going to need it! The changing rooms are always clean and the same for the showers! How many stars would you give TruGym? 4/ Told on joining in November I could freeze my membership free of charge for the summer. The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. You can never get a response from customer service. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. This hasn't happened and all attempts to contact them regarding this is being ignored. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. !What a disgrace. Great for all ages, shapes and sizes! Anyone can write a Trustpilot review. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. We use dedicated people and clever technology to safeguard our platform. This company doesnt care about its members, its purely about money for these people. If you like swimming, prepare to be hugely disappointed! Join the 269 people who've already contributed. Dont join the gym. Be friendly. Awful!!! However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. Same story as everyone else, closed gym without warning and still waiting a refund, which I assume Ill never get. Dreadful management of memberships Id avoid this company and invest elsewhere! Join the 242 people who've already contributed. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. This gym offers friendly staff with excellent personal trainers. It goes against our guidelines to offer incentives for reviews. Your experience matters. This hasn't happened and all attempts to contact them regarding this is being ignored. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. One good search would have warned me but I was dazzled by the google and facebook reviews. Join now and save 30 (no joining fee offer). Nobody will reply to emails or tweets. But the other equipment makes up for it. | Read 61-80 Reviews out of 255 There is upbeat music playing that's not too loud, TVs with different channels with subtitles. We use dedicated people and clever technology to safeguard our platform. Correction: non-existent customer service. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members.
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