Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. As you did not process this correctly, the agreement continued an additional month. October 8 Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. She promised me that I could get it on October 19 because it took 48 hours. I look forward to receiving more information from you. It can take many months and still not response. We have checked and cannot find any payment details set up in your account. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Hard revenue focused. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. Requesting your refund is easy. Regus does not communicate with customers via telephone. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you need further help, pleasespeak with our team member who is already in touch with you. Sandra promised me to escalate my procedure below, however, when could I get it safely? Submit a complaint and get your issue resolved. They still continue to send invoices with no one responsible to be there to answer. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Verification can help ensure real people write reviews about real companies. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. So now you can enjoy more, for less. Why take the Change Management training from Reform Skills Inc? I was a customer with a licensing agreement set to expire on December 31, 2022. October 19 They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. This is a multi-location business. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Turned up at 450 Bath Road, Heathrow. We have a team of specialists available 24/7 to help you find the best solution for your business. Please could you send those details to me at lorraine.brule@regus.com so I can support you? We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. If you have a helpdesk contact, we would expect a 24hours reply. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Its an automated process. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Getting to Forum Corporate is a breeze, with secure underground parking, along with swift access to the I-75 and SR 82. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. I really thought that this company would be a good option for expanding our business. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Eventbrite page will show up only the start dates of all training sessions. All rights reserved. The retainer fee doesn't guarantee a successful outcome. You should receive your refund within 30 days after your agreement end date. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. This company has the worst customer service I have ever experience in my life. Requesting your retainer refund is very easy: simply log into your online account (i.e. For clarity, you were also charged a retainer top up. Our coworking spaces are designed with collaboration in mind. Briana got my call. Please note: Change Management is 1-day training program (Friday). However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. They charge an excessive retainer fee. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Transparency is very important to us, and all services can be opted in/out through your online account. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. Our coworking spaces are designed with collaboration in mind. It is likely that Regus is engaging in these practices with the intent to victimize many small businesses, and I am deeply concerned that I may not be the only victim.In conclusion, I urge other business owners to be cautious when dealing with Regus. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Went through the cancellation process but the system wouldnt cancel my membership until the end of November. Its a healthier, greener, flexible, and more cost-effective way to do business. Trustpilot is assessing this review in accordance with our flagging process. Interested in a new product or service? Regarding the payment you state we never received, we will happily address this directly and if your bank shows that the transaction was successful, we will allocate the payment manually. There is non existent customer service department. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Regus keeps its policy for payment from customers, only. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Once we've received your information, your refund is processed within 30 days of the last day of your agreement. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. And whatever the future brings, were able to handle that too. Find out how we combat fake reviews. Regards, Sandra Melody Head of Customer Services Jan 01 - Aug 31 ive been trying to get my money back ever since. Be part of a vibrant coworking community with dedicated desk or hot desking options. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? I look forward to receiving more information from you. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. That exception is made on the understanding that an additional service retainer is payable. They would not remove the items that I didn't want. Please could you send those details to me at lorraine.brule@regus.com so I can support you? Our change management certification course teaches you how to develop practical solutions for effectively implementing change in the workplace. As you can see from your statement of account, available online (e.g. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. We may have received incorrect data. We have checked and cannot find any payment details set up in your account. I got an email from trustpilot. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Ts and Cs apply. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Get Regus can be contacted at (262) 832-3700. A member of our team will get back to you as soon as we have the details. That exception is made on the understanding that an additional service retainer is payable. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Dont lie to customers. *We conduct corporate trainings on your preferred dates and location for no additional cost. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. $5520 Service Retainer on file. *Ts&Cs apply; participating locations only. We found a responsible person where we inform her about the problem. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Thats no big deal, makes sense. Share your photos and videos with others to prove the truth of your words. Here is my summary to strive for a refund of the retainer. Develop, apply and embed the knowledge and skills acquired by this program to your organization. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Their billing is confusing, they billing customers one month ahead. Originally, total costs 20k THB, but end up with 50k THB. My contact end of March 2021. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. Office staff are always friendly. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. I could talk with Myesha. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. The complaint has been investigated and resolved to the customer's satisfaction. They still continue to send invoices with no one responsible to be there to answer. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. I would like to help you further in this matter but haven't been able to identify your account. Changes in an organization are about more than just policies. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Thank you, Lorraine Brule Global Customer Service at Regus. Please remember that the retainer is refundable at the end of your agreement. ComplaintsBoard.com is a leading complaint resolution website on the Internet. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. 3. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). No staff available for contacting on the event day. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. October 6 Its an automated process. this is absolutely disgusting and scam act, i rent regus in King Hills for about 1000 pounds a month (3 room office) and last year on march they randomly deduct my credit card for about 5000 pounds for no reason. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. We pay those as well. Regus lacks personal approach The centre's staff are friendly and helpful. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Service 110 Value 107 Shipping 48 Contact: +65 [protected] Requesting your refund is easy. BBB Business Profiles generally cover a three-year reporting period. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. When they try to collect the rent, their speed is very fast. Log in to access all our services and products Email. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. Best, Lorraine Brule Global Customer Service at Regus. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. How BBB Processes Complaints and Reviews. Such companies should not exist. Office Space and Coworking prices are per person per month and are dependent on inventory availability. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. If it has been longer than 30 days, please get in touch so we can investigate further. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Regus flagged this review for containing harmful or illegal content.Read more. Trustpilot is assessing this review in accordance with our flagging process. This will ensure the agreement ends at the current final date and will not renew further. Such companies should not exist. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. I told you my account number is 9054006! This company bills you for services you do not use. I was using virtual office space. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. Avoid at all costs. We find it very unfair that for this reason you post a very visible, insulting and untrue review. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Need to find a different location? Receptionist only can communicate by email, even for the most important things for your business. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. But change is necessary and you as a change manager will be expected to lead from the front. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! I sent Regus how my retainer process is going? on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB Browse our full range of products and services. The company left an official comment on this complaint. Become better managers and business leaders by achieving optimal personal and business performance. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They charge your card for amounts more than stipulated on invoices! BBB Business Profiles may not be reproduced for sales or promotional purposes. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. * All prices shown are valid at the time of inquiry, based on 24-month contracts. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. Setting up an automated payment is straight forward and can be done through the online portal. www.myregus.com) and go to the End Agreement section. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. I was using virtual office space. We will then confirm your payment date and amount. Don't be fooled by that. It won't go in any direction! Turned up at 450 Bath Road, Heathrow. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. If you were to take direct space or a sublease you would also see these fees in your rent annually. I cannot stress enough the lack of professionalism and poor service. Don't be fooled by that. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. I already enter my bank information twice. Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. Please email me at Lorraine.brule@regus.com with your company name and details. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. Regus always emphasized that it keeps its policy. I am so frustrated. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. Lets find the right workspace for you and your team. Start checking the messages customers send you. Verification can help ensure real people write reviews about real companies. It is IMPOSSIBLE to get them to stop charging. So last week I logged in to cancel my membership. This review was chosen algorithmically as the most valued customer feedback. Company CEO: Linda Worthington And of course, they just charged me $244 for November. I would love the opportunity to help further but havent been able to identify your account. Here are 8 tips for writing great reviews. DO NOT give them your payment info, DO NOT sign with them. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. We may have received incorrect data. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Paid for parking online and have now received parking ticket from private company. Thank you, Lorraine Brule Global Customer Service at Regus. At this time, we are still within the timeframe of our retainer refund policy which is 45 days after your agreement end date. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. We did not put a "2000 dollars bill in front of you". After investigating we noticed that your online request was missing. Customer service is simply poor. Our invoices are due on the payment date that is displayed on them. We have a team of specialists available 24/7 to help you find the best solution for your business. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. The reason why we're asking all our customers to provide details online is to prevent fraud. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection.
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