", Our Professional Interview CoachKevin Downey Reviewed the Above Answer. ", "Yes, I handle all of these administrative tasks in my current role. Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. Kaiser Permanente is 100% focused on the service that they provide to their patients. This is an impactful example that you can make even stronger by more thoroughly explaining what you considered when working to diffuse the situation. If you want to ace your upcoming interview, practice with our topical-based interview question sets. Looking back, I now make time in my calendar every day to review all emails that have come in and take action on any that are required so that nothing gets missed. While I am confident that my skills and experience are a great fit for this role and for your patients, the better I know the procedures, policies, and systems within the organization, the more wholly I will be able to help the patients I would be working closely with. Your answer shows the interviewer that you can work well with almost anyone. This sounds like a very collaborative workplace. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. Immediately, I logged on to our email system to find out that the employee in question had requested the day off and I had totally missed their communication to me. Talk to the interviewer about the compassionate qualities that you possess and that you'd bring to this role with Kaiser Permanente. To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP). You must create your own answers, and be prepared for any interview question in any interview. You've done well by answering diplomatically. ", "Having spent my career working in healthcare education with large institutions, my customers are the employees that I train and the educational materials vendors that I work with on a daily basis. 91% said yes. ", "I make a strong effort to keep a healthy balance by spending my free time away from my cell phone and having more face-to-face time with my friends and family. Using a text messaging system, health care giant Kaiser Permanente signs up more than 11,000 of its neediest California members for government subsidies from CalFresh, so they can buy groceries. But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. One of the things that attracted me to working with Kaiser Permanente is your ongoing community-based research collaborations. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. Our job requires multi-tasking, so I tackle one patient at a time while giving each patient my full attention. As you answer, talk about how the diverse environment helped you grow and thrive and how you helped foster a culture of inclusion. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. I also dislike when the morale of the lab is low. I take the time to get to know my coworkers and what makes them tick internally to ensure that we work better together. Bringing up points of being compensated in relation to experience is important because it shows the interviewer that you understand the basic principles of compensation philosophy. By seeing and understanding the history, I can help guide a plan moving forward for the team. Behavioral 2. ", "To me, it means to have a positive attitude to patients, smile and make them feel comfortable, answer any question they have, or resolve any issues they have. ", "In all honesty, the thought of a poor outcome with a patient is what stresses me the most. "Every day at work, I remind myself that everyone I come across has their struggles. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". I want to offer my strong skills when it comes to building patient rapport and help to improve the satisfaction of everyone that uses the services of Kaiser Permanente. I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. I am a recent grad from Columbia University and have spent the past 12 months traveling the world. I love working as part of a team and my colleagues take well to my personality. ", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. If possible, try to point out your ability to stay calm in an emotional situation on the job by pointing out a time that you had to in the past with great results.Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. Image source: Times Herald. This illustrates your ability to transform stress into action, successfully turning a negative into a positive, to accomplish your goal. As a successful nurse, at this point in my career, I got to where I am at today by providing the best customer service in the clinical environment by building great relationships with my patients. where i concurrently pursued a degree in both nursing and biological sciences. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44) Are there shared values that you could also mention? I get along well with others and work well as a team.". What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. Ultimately the patient understood and the procedure was finally completed.". ", "I know this will come off as cliche, but it's truthful. One of the toughest parts of communication can be delivering bad news to people with whom you work. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. I love the fact that Kaiser Permanente seeks to improve the health of both your members and communities that you serve and I'd love to be a part of that mission moving forward. I cope with these emotions by telling myself that it's not my story, it's the patient's story. When I need to relieve stress, I will take a walk to get something to drink or turn on some soft music.". "I once worked in a very difficult environment and toxicity really started with our leader. Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. I am an attentive listener and a compassionate caregiver. Click the card to flip . Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. It was the best experience that I could have given myself as I was able to learn so much from seeing how the rest of the world lives. I have been responsible for maintaining supplies on the general surgery ward for five years. Nice! 1 / 41. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. The reason i chose to continue to pursue nursing is because upon being accepted to the program I loved the patient . To help myself on a day-to-day basis, I tried to stay as positive as possible with others and wouldn't be the person to pass along negativity. Learn more here. You are showing the interviewer that you are highly capable in either situation. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. Finally, end your response by talking about the positive outcome. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. No matter if the job you are interviewing for at Kaiser Permanente puts you in direct patient contact or not, the healthcare industry, in general, can be very emotional at times for any staff member. Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. I am a competitive individual and enjoy keeping fit. 57 questions about Interviews at Kaiser Permanente. I recently attended a pediatric trauma course that really opened my eyes to new techniques I could use in our emergency room. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. For medical ordering and inventory, I have used a variety of software and programs that were put to use by my organization. Under President Franklin Roosevelt's New Deal policy, America reached out to help those in dire straits. List several ways that you receive your industry knowledge and stay on top of trends. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. I strive for perfection too often, which causes unnecessary stress for myself. "Early in my career, I was working a night shift with minimal staffing on our unit. We had in services to help us prepare. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. My ideal environment is organized, collaborative, positive, energetic, and encouraging. With my coworkers, I am the person that is usually quiet and takes in as much information as possible when we are in a problem-solving environment. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. Browse questions (57) Ask a question. Consider sharing how patients react to the way you communicate. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. "In my most recent position, we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Well done! Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. I will receive an email with the related information any time there is a major headline about the healthcare industry. My personality would positively benefit your team at Kaiser Permanente through my consistent approach to doing the right things in patient care. My coworkers and patients always have an easy time talking to me and bouncing new ideas my way. Your interviewer would like to know how your communication skills have benefited your team in the past. Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? ", "I'm very interested in clinical research. You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. You can strengthen your response by providing a specific example of how you've handled stress well in the past, or telling about a time when increased pressure actually helped you work more productively. Discuss how you can thrive in this role, even during the most stressful times. Kaiser Permanente is an extremely large and diverse organization and their hiring managers are looking to piece together teams that are diverse and well-rounded. If possible, pick a weakness that is not a core skill for the position you are interviewing for. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. ", "I'm a very detailed and organized person. ", "The people on the frontlines of a business are vital to the success of any organization. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. When have you had to adapt to change in the workplace? ", Our Professional Interview CoachRachelle Enns Reviewed the Above Answer. Having worked in the field in Philadelphia for a few years, I am greatly excited about this opportunity with Kaiser Permanente because of the opportunity to work as part of a larger team and to help make this community a better and healthier place to live. My documentation is strong, as well. Just like when I fill, I make sure the bottles are organized and in their place.". Every person I care for has a story. While I always do my best to provide kind and considerate care to my patients, I heavily emphasize things like patient privacy and patient advocacy when necessary. Did you consider how leaving AMA would impact his health and well-being? I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". I like to get to know people and ask them questions about themselves. 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