A Guest Conduct Policy warning will be issued, and guests may be subject to disembarkation at their own expense for onboard drone usage. In such circumstances, you should seek compensation from the financial security arrangements (if any) that the travel organiser has made. From August 2022 Travel + Leisure, published by TI Inc. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your holiday due to contractual and other protection in place. If these are found, they will be confiscated. The Latest Social Media Scam: Cross. You acknowledge, agree and understand that Celebrity Cruises or RCL Cruises Ltd is not responsible in any way for the actions, inaction, omissions, negligence, or willful or deliberate misconduct, of independent third parties, including, but not limited to, any independent third party suppliers of tenders, shore excursions and/or activities and you agree to assume and accept all risk of personal injury or death which may occur, and hereby waive the right to pursue a claim against Celebrity Cruises or RCL Cruises Ltd , its employees, directors, agents, contractors and third party operators for any personal injury or death in any way whatsoever arising from such activities. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. If you have not completed online check-in, you will be required to complete this process at the pier no later than two hours prior to the published sailing time. Please note that your booked flight may not be the most direct route and may also involve multiple stops on route to your destination, which may involve you disembarking from the aircraft. Where possible, you will be advised of any significant changes to your confirmed itinerary before departure from the UK see section 5.5 below. Some flights may incur a supplement which will be advised at the time of booking. ) Electrical extension cords Baseball bats, hockey sticks, cricket bats, bows, and arrows Skateboards and surfboards Martial-arts gear Self-defence items including handcuffs, pepper spray, and night sticks Flammable liquids, including lighter fluid Explosives, including fireworks Hookahs & water hookah pipes Ham radios Electrical extension cords Dangerous chemicals, including bleach and paint Alcoholic beverages (Note: Alcoholic beverages that are purchased in ports-of-call or from shops onboard will be stored by the ship and delivered to you on the last day of the sailing. Please note, the transfer fee is a non-refundable amount, which will be included in any cancellation charges as detailed in section 1.10 above. These groups may take place on the dates when you are sailing with us. For the avoidance of doubt, where your travel agent makes all the arrangements for you and such arrangements involve services supplied by suppliers other than ourselves we will not have any contractual liability to you in these circumstances. Any liability, including environmental damage from drone usage is the guests responsibility. For more information, see https://www.nhs.uk/using-the-nhs/healthcare-abroad/apply-for-a-free-uk-global-health-insurance-card-ghic. Please also note that where guests who are travelling together but booked on different booking numbers, we cannot guarantee that we will be able to book the same flight itinerary, as this is subject to availability. Please note that any amendment or transfer fees will also be charged when a booking is cancelled. Please tell us about any special needs you may have so we can advise you of the suitability of the selected holiday. Call us at 800-288-6006 if you need help finding the perfect cruise. Bookings made within 75 days to the departure date: Full and final payment is due to confirm the booking before the option expiry date. Please contact your G.P. Please note that any bookings made onboard will be subject to these booking conditions. We make every effort to ensure the content contained in our brochures and on our website is accurate. Take your whole room right to the water's edge, giving you open air access to the sea whenever you wish. Subject to section 5.8 below we promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. Please review the Guest Conduct Policy at https://www.celebritycruises.com/gb/terms-and-conditions or contact your local booking office for further details in advance of travel. To stay up to date on the latest passport requirements, please go to: https://www.gov.uk/travel-abroad. Just be certain to have the rep email an updated booking confirmation showing the payment and $0 balance due. For guests making bookings onboard any of our ships, different deposit policies may apply. The price of your chosen holiday will be confirmed in accordance with section 1.2 above. The flights used in conjunction with our cruises may be based on special fares and may not be by the most direct route. Celebrity's Future Cruise Credit (FCC) is credit that you can use for your next Celebrity cruise. Further, if such failure to provide this information results in fines, surcharges or other financial penalty being imposed upon us, you will also be responsible for reimbursing us accordingly. These sailings are known as Immersion sailings and this means that the product will be tailored to the local market onboard in terms of language, food and entertainment. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs. Once your EHIC has expired, youll be able to replace it with a GHIC. If you use our website to build your own package (see question In General Information What is a build your own package?), add components to a standard cruise only or standard fly/cruise package, you may be required to pay a higher non-refundable deposit. Please note that Kosher food and other special meal requests may not be the same standard and offer the same range as the food provided under the general menu. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. 1. The current maximum limits that apply under the Athens Convention in the event of our liability for death or personal injury caused by a shipping incident is 250,000 SDRs (approximately 237,000) unless such is caused by an act of war, natural phenomenon, civil war, terrorism or any other exception set out in the Athens Convention. Guests are welcome to bring drones on their cruise for use on land only and outside of the port area. We strongly recommend that you supply the personal details for all guests (including full names, dates of birth and passport details) through our Online Check-In process as soon as possible after the booking is made, as this will help us ensure we can issue all flight and cruise tickets in good time. Can the Future Cruise Credit be used for the deposit? If you booked 8/1/2010 or after the final payment is due 75 days. We regret we cannot guarantee that ships will call at every advertised port or follow every part of the itinerary. Examples of significant and minor (defined below) changes are as follows: Significant change: Examples include a cruise itinerary change from two days port of calls to two days at sea instead; a change in UK departure airport (excluding changes between local airports) and a change in the time of your outbound flight by more than 12 hours on a 14 night holiday. Alternatively, a UK Global Health Insurance Card (GHIC) gives you the right to access state-provided healthcare during a temporary stay in the European Union (EU). If however you make a booking for a fly cruise holiday by calling our call centre, we will send the Confirmation Invoice and ATOL certificate to you by post or, if you confirm your email address to us at the time of making a telephone booking, we will send these documents to you immediately by email. Where you make a booking directly with us, the parties to the contract are yourself and either Celebrity Cruises Inc. of Miami, Florida or RCL Cruises Ltd. who shall accept legal responsibility for the proper performance of this contract as set out below, depending on which of those entities will be operating the cruise ship (Vessel) on which you sail (the Carrier). NOTE: The only exception to this policy are curling irons and hair straighteners. You must produce documentary proof of the reason for the transfer of your/their booking with the request (e.g. Note: Kosher meals are pre-packed and are only available for dinner in the Main Dining Room. . In all cases, you must take account of payments received from any airline or other supplier in connection with your claim. Copies of the applicable International Conventions and Regulations are available from us on request. The minimum age for infants to sail is six (6) months, as of the date of sailing and twelve (12) months, as of the date of sailing for Transatlantic, Transpacific, Hawaii, Australian, selected South American cruises and other selected cruises. Unfortunately I was advised that they are unable to extend your final payment due date. Please email airsupportuk@celebritycruises.com. Effective tomorrow, "Celebrity Cruises will retain the full amount of the required deposit paid on Non-refundable rate codes (NRD) that are cancelled outside of final payment. I booked both my cruises before 8/1/2010 but they moved both their due dates by 5 days on the My Reservation page. The maximum we or the airline will have to pay you in the event of any damage, destruction, delay or loss of luggage or property is the most which is payable under the relevant international convention or regulation. Enquiries should be sent to Customer Relations Department, Email: customerrelationsuk@celebritycruises.com. Alternatively and to stay up to date on the latest visa requirements, please go to: https://www.gov.uk/travel-abroad Please note: that the above visa advice is for UK passport holders only. If you have booked a cruise-only holiday with us you should expect to receive from the travel agent a confirmation invoice issued by us, which shows that we are responsible for the cruise part of your holiday only. In this situation we are entitled without prior notice to refuse to allow you to travel on any ship and to terminate your cruise holiday at any time. The following Booking Conditions together with our General Information and the Guest Conduct Policy available at www.celebritycruises.com/gb form the basis of your contract. If you book an Celebrity Cruises cruise-only holiday in conjunction with other services (such as flights, on-shore accommodation and/or ground transfers) which are arranged or provided by a travel agent or tour operator (travel organiser) with whom you book and not provided by us, your contract for your entire holiday including the cruise and all other such services and arrangements will be with your travel organiser and not with us. For guests making bookings onboard any of our ships, different cancellation policies may apply. Please note, for the purpose of ABTA protection, this will include any additional components including any on shore hotel accommodation and/or ground transfers arranged by us as part of your cruise booking with us. Should you wish to make any changes to your confirmed holiday, you must notify us in writing as soon as possible. A contract between us will come into existence when we send out the Confirmation Invoice, even when we are unable to provide flight timings. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). The final payment date window of 75 days for cruises 1-4 nights and 90 days for cruises 5+ night remains for sailings beyond May 2022. They will advise you on how this information can be provided or verified. Additional policies for groups are located in the Appendices of the Travel Agent Guide and are enforced without exception. Posted December 31, 2018. In all cases, you must take account of payments received from any airline and/or other supplier in connection with your claim. How many days is the Final Payment required before the cruise? Here's how to cancel or postpone a cruise due to COVID-19. We reserve the right to vary minimum age limits without notice where local laws require or where we deem it desirable or necessary. Gallery . In addition, regardless of any wording used by us on our website, in any of our brochures or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you. Please have your itinerary number available and one of our agents will assist you. That typically can be done while you are on with them to confirm the receipt of the email. If your airline does not comply with these rules you should complain to the Civil Aviation Authority. If you are in difficulty while on holiday and require assistance with health services, local authorities or consular assistance, please call us on +44(0) 1932 834127 for information (calls cost 7p per minute plus your telephone network charge. 1.11 Can I make changes to my booking after it has been confirmed? Please be aware that some ports of call may not have an infrastructure capable of providing accessible access or transport for disembarking the ship. Ships' Registry: Malta and Ecuador. You must pay the applicable price of any such holiday. Such disclosure of personal details will only be made if permitted by the Data Protection Act 2018 or General Data Protection Regulation (as applicable) and any associated legislation. Book now for the best price and offer guaranteed from 150pp deposit. If you have a specific requirement, stateroom location, or are travelling with family or friends (especially children) you want to be near, then we suggest you do not book a GTY. Minors travelling with an adult(s) who is not the parent or legal guardian shall be required to present (a) the minors valid passport, (b) all applicable visas and (c) *where the minor is under the age of eighteen (18), an original legally affirmed or notarised letter signed by at least one of the childs parents/ legal guardians. I just talked to a Captain's Club rep. C. Cruise-Only Holidays plus other services arranged by your travel agent or tour operator. You are required to follow all directions given to you by the staff on the tenders. These details will include, where applicable, the names and addresses of party members, credit/debit card or other payment details and special requirements; such as those relating to any disability or medical condition, which may affect the chosen holiday arrangements, dietary restrictions and religious beliefs which you may disclose too us. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is, except as otherwise expressly set out in the Booking Conditions, the most the carrier or hotel keeper concerned would have to pay under the International Convention or Regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended or unamended and the Montreal Convention for international travel by air and/or for airlines with an operating licence granted by an EU country, the EC Regulation on Air Carrier Liability No 889/2002 for national and international travel by air). Special sailings require final payment 90 to 105 days in advance of your scheduled sail date. Please check our website for full details. Posted August 3, 2010. The travel organisers own Booking Conditions will apply to your contract (with the exception of section 5.13 (c). The payment schedule for groups is different from that of individuals. Governments and public authorities continue to develop their policies and change their rules. 1.7 How do I obtain the lowest price per person? Please check with your airline for details. flight cancellation and rebooking fees, administrative fees or other charges or costs deriving from such transfer, both you and the other party shall be jointly liable to pay those fees, charges or costs. Except as set out below, our ships have a limited number of accessible staterooms, equipped with features designed to help guests with a mobility disability or other disability who may find a non-accessible stateroom restrictive. Celebrity Cruises at 1-800-437-3111 in North America or (316) 554-5961 worldwide at least 48 hours prior to sailing. In certain limited circumstances, we are entitled to refuse your request. Posted January 13. Where applicable, please also provide wheelchair/scooter dimensions, weight and battery type. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question. Please see the onboard sales consultant for full details. Alcoholic beverages that are purchased in ports of call or from onboard shops will be stored by the ship and delivered to guest staterooms on the last day of the sailing. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. For those with disability or reduced mobility we will seek to ensure comfortable travel through airports, piers and on board by liaising with airlines, port agents, hotels, transport companies and of course our ships to make any reasonable and necessary arrangements for assistance for genuine medical reasons. Celebrity Cruises, AquaClass, Celebrity Select Dining, Celebrity Escapes, CelebrityLife, Apex, Constellation, Eclipse, Edge, Equinox, Flora, Hot Glass Show, iLounge, Infinity, Millennium, Michaels Club, Qsine, Reflection, SeaPass, Silhouette, Solstice, Summit, Xpedition are trade/service/registered marks of Celebrity Cruises Inc.Ships registered in Malta and Ecuador. If such evidence is not produced, the minor(s) concerned will not be permitted to board the ship or undertake the cruise. Key rights under Directive (EU) 2015/2302 shall be available for your review at, https://www.celebritycruises.com/gb/eu-package-notice/key-rights, GUEST HEALTH SAFETY AND CONDUCT POLICY, AND OTHER POLICIES, It shall be a condition of boarding and remaining on-board any of our ships that all guests throughout their stay comply with our Guest Health Safety and Conduct Policy (Guest Conduct Policy). All the flight inclusive cruise holidays in our brochures and on our website are financially protected by the ATOL scheme under our applicable ATOL number. It is your responsibility to make sure that the insurance you purchase is suitable and adequate for your particular needs and to purchase additional or alternative insurance if required. Is Celebrity doing this to eliminate the price reduction refunds? The airline and flight routing may differ from the original assignment due to this name change. If you cause damage to the tender or her furnishings, or equipment, or any other property on the tender, or to any other passenger, you shall be fully liable for such damage and indemnify Royal Caribbean International against all costs or claims which arise. If you have booked via a travel agent, please speak to your travel agent so that they can ensure that all funds have been transferred to us to allow you to complete your online check-in. We regret we must reserve the right to refuse to allow anyone to travel in accordance with applicable laws including, but not limited to, EU Regulation 1177/2010 and EU Regulation 1107/2006 which permits us to lawfully refuse a person to travel in order to meet safety requirements established by international, European Union or national law or those competent authorities, where the design of the ship or port infrastructure (including terminals) and equipment makes it impossible to carry out the embarkation, disembarkation or carriage of a guest in a safe or operationally feasible manner or where such refusal is necessary in order for us to comply with applicable safety requirements, or for air travel, the size of the aircraft or its doors makes embarkation physically impossible. All standard fly/cruise package and standard cruise only prices quoted in this brochure are per person in UK Sterling and are based on two people sharing the specified stateroom. This includes heating pads, clothing irons, hotplates, candles, incense and any other item that may create a fire hazard. Airlines, hotels, lodges, rental companies and our other suppliers have their own conditions, which will apply to your holiday, we strongly recommend that you refer to these. We can then advise on an informal basis if we consider your chosen cruise is suitable. At the time of booking (or as soon as possible if the condition arises after booking) you must tell your travel agent (or us if booking direct) in writing about any assistance or requirements that you have relating to accommodation, seating or services on your holiday including medical assistance or a requirement to bring medical equipment onto the cruise. There are always restrictions on the amount, size and weight of the luggage you may take on any flight, in particular where we are using non-scheduled services. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. If any details appear to be incorrect, you must inform your travel agent or your Personal Cruise Specialist if booking direct within 7 days of us sending the document to your travel agent or you for all documents other than flight tickets and e-tickets and within 5 days for flight tickets and e-tickets. Please see your Confirmation Invoice for further details of our recommended insurance broker. Please note: Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we similarly are not obliged to make a payment to you for that claim or part of the claim. While every effort is made to ensure the accuracy of both our brochure and our website content, regrettably errors do occasionally occur from time to time, and information contained in our brochures may have changed since printing. Not meeting any special request for any reason will not be a breach of contract. Once your holiday has been terminated in this manner, we will not have any further responsibility towards you. If a guest that is below the minimum age limit to consume alcohol onboard has a birthday during a cruise itinerary that would then mean they meet the minimum age limit for consuming alcohol, they must notify the Guest Services Desk and provide evidence in the form of their passport as proof of age in order to allow the Guest Services Desk to update their details and permit them to purchase alcohol onboard. We have no responsibility for any such activities, as they are neither run, supervised nor controlled in any way by us. If you fail to supply full and accurate details within the time limits we specify, we shall be entitled to refuse your booking or treat such failure to provide such information within the time limits specified as a cancellation of your holiday. If you are a British citizen (including children and infants), you must have your own full 10-year (5 year for children) passport which is valid for at least 6 months after your expected return date to the UK. Guests holding non-British passports should check with relevant embassies. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. In the case of damage, destruction, delay or loss of luggage, if we or the airline prove that the damage, destruction, delay or loss was caused or contributed to by the negligence or other wrongful act or omission of the person claiming compensation, or the person from whom he or she derives his rights, we and the airline will not be liable for the damage, destruction, delay or loss, to the extent that such negligence or wrongful act or omission caused or contributed to the damage, destruction, delay or loss. Final payment of the balance must be received at Royal Caribbean's offices at least 75 days prior to the sailing date for 1 - 4 night cruise vacations and 90 days prior to the sailing date for 5-night or longer cruise vacations. Standard kosher meals must have been requested on the guests booking in advance. Please be advised that the minimum cancellation charge will always be the loss of deposit including any increased deposit amount if you have purchased advance purchase air fares.
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