Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Share this release BT Group to combine Enterprise and Global units to create BT Business Subscribe to news There are lots of quick and easy options to manage your . All day, every day. Connect your people and places with smart solutions tailored to your business. From backing up data to sending hefty files, the UKs no.1 dedicated leased line can handle it all. No problem Pay your bill now > My profile View and update your details > Help & Support Get help and support > Check service status > Help and support forums > My services By phone 0800 800 152 Monday-Friday 08:00 - 18:00 Available 24/7 for lost or stolen mobiles Free from UK landlines. If the system doesn't recognise what you've said, you will be able to choose from the options menu. If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email sales@businessdirect.bt.com. Cyber-attacks are on the rise, and you cant afford to be complacent when it comes to internet security. Enjoy a reliable, fast and consistent connection on your cloud applications including Microsoft, Apple, Google and Amazon when you use a BTnet Leased Line. This will connect you with a BT Broadband Specialist so you can have a text conversation with them. This price does not include in-life modifications, upgrades, or moves on existing services. The BT phone number and IVR options are available in the table below. Suitable for smaller businesses who need more than what broadband can offer. Otherwise, please make sure you've got a business reference and try again. Create an account Are you an EE Mobile customer? Dont miss our hassle-free ways to help yourself. BT One Braham Braham Street, London England E1 8EE Get in touch via our contact form or ring us on: + 44 20 7356 5000 (general enquiries only) Show location on Google maps Billing enquiries Visit our Billing FAQ page. BT broadband complaints. The developer provided this information and may update it over time. Achieve a smarter digital future with our technology and business solutions for public sector providers. Click on the button below to track the parent order. You need your billing account number. Monday - Friday. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Discover solutions that are built for your business, whatever you do. Using Wi-Fi that doesnt drop. At this point, your complaint will be escalated to the Telecommunications Ombudsman for an independent review of your BT complaint. Search The Phone Book from BT to find contact details of businesses across the UK. Unlike broadband, which works on a shared platform, a leased line gives you a single line all to yourself. BT Phone Number for Customer Service & Broadband, Where To Get the Best Moving Boxes in 2022, Power off your BT Broadband router and disconnect it from the power, Plug your router back in to the power outlet, Wait at least two minutes to allow the router to fully boot-up and connect, Youll get a follow up call within 30 minutes, On the next screen, choose the product you need help with, Online via BT Live Chat or the complaints form, Eight weeks has passed since you first made your BT complaint, BT have issued you with a deadlock letter, Post: Ombudsman Services: Communications, P.O. Help with BT Business services including broadband, phone lines, systems, mobile, hosting, email, and billing. track your order here. The solutions we sell are integral to modern life. Maybe there's a problem with your order. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. You can also track a fault using a phone number or service ID like these: Starts with 07, followed by nine numbers and no gaps, Starts with CV followed by eight or nine numbers, Starts with FB followed by two letters and seven numbers, Starts with 062, followed by eight numbers and no gaps, We have detected additional accounts have been added since you last viewed your Sounds good doesnt it? We only collect anonymous data. BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. BT Business App Save time, manage your account, and check your services at your fingertips Unfortunately, BT's phone system is not well designed. A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. Search The Phone Book from BT to find contact details of businesses across the UK. You can request your BT complaint to be escalated at any time, but it is often better to allow a little time for BT to look into your complaint before you escalate it. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Get our fortnightly round-up of the best deals, reviews and money-saving tricks! View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. If you have a complaint about BT, there are several ways in which you can make a BT complaint. If your BT complaint is still unresolved or you feel that it wasnt dealt with appropriately at the first step, you can ask for your BT complaint to be escalated. When you have team members working from different locations, a connection you can rely on is more important than ever. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. When people connect, there's no limit to the good they can do. Change your UK billing address. More about managing faults How you do popular tasks Request a copy bill Request a copy bill Best way to get a copy of your bill is to download one with My Account, or on the BT Business app. BT Business App Save time, manage your account, and check your services at your fingertips Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. We aim to fix any faults within five hours day, night, or weekends. Terms and Conditions apply. Rest assured that your call is really important . Broadband & internet BTnet Download it now and use your device to be totally on top of things: View, pay, and download your bills. Offer ends 5 March 2023. If you're calling from you BT Mobile phone number, you can also just dial 150 instead of the full number that is listed in the contact table below. Its quick, easy and available 24/7. Location. View bills, set up and manage devices, check service status, speed and much more. Download it now to be totally on top of things: View, pay, and download your bills. Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. a fault or order with your fault or order references. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. How to Buy an Online Listing . We're here to keep your teams connected as the trusted partner of businesses around the globe. Mobile costs may vary. Dont miss our hassle-free ways to help yourself. BT Openreach will only ever deal with your provider, however, you can read our BT Openreach Guide to find out how to contact them as well as other useful information about BT Openreach. Prices ex VAT. The Future is Now: Combat sophisticated cyber-threats with smart technology and continuous staff training. Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. Choosing a BT phone number or contact method is important to get a better customer service experience. Be confident about transforming your business. That means you get fast, reliable speeds. A digital phone line for voice, video and messaging with in-depth analytics, automatic call routing and an online portal, A dedicated connection at our lowest ever price. Another great way to contact BT without calling is to use the BT live chat service. Get a 200Mbps leased line for 299/month (ex VAT) and keep it at that price for five years. We guarantee we'll carry out repairs within five hours so you can continue with business as usual. Its not just quicker to view bills and track orders, you can even test the speed of your broadband. If it's simply a complaint that you wish to make, then these are the numbers you need: 0800-111-4567 from a landline. Choose your leased line plan Compare leased line pricing and find the best fit for your business. Discover solutions that are built for your business, whatever you do. Free from UK landlines. Best if you're on your mobile. When you have a broadband connection, you share your bandwidth with others. With an ultra-low latency network, theres no delay when it comes to voice traffic, and we use Quality of Service prioritisation to offer business-grade calls with no delays or dropouts. New BTnet EAD customers only. Your fault reference number will look like one of these: Starts with VOL followed by three numbers, a dash and eleven numbers, Starts with one number followed by a dash and nine numbers. If youre still having an issue with your connection, you should get in touch with BT Customer Service to have them run some remote tests to get you back online. Available 24/7. Contact sales. Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. Discover wholesale, strategic digital transformation, designed for your business and its wider goals. Tracking your BT Business order online MiCloud UC and CC order enquiries: 0800 345 7984 Monday-Friday 09:00-17:00 MiCloud and MiCloud Advance order enquiries: 0800 181 556 Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs WhatsApp us, The quickest and easiest way to contact us. Well need your site address and postcode, and an overview of what youll be using your connection for. Search The Phone Book from BT to find contact details of businesses across the UK. Website. Read more about our network latency here. These cookies allowed us to study how users navigate on the website. Make sure you're always connected with mobile, broadband, phone systems and more. Report a fault online to put things right. If you're a BT Mobile customer and need help or support, you can call the number in the table and follow the IVR options to reach the right department as quickly as possible. If you're on your computer, you can download WhatsApp for Desktop. Try contacting support if you still can't BT Group is one of the UK's largest businesses, directly employing more than 80,000 people across various brands, including EE and BT Business. And if you do experience service stops, well provide money-back credit. Also, if you cant see the button, but you see the box Message us it might mean that BT live chat is either not open or its been temporarily disabled due to long wait times. Mobile costs may vary. Weve broken down each way you can contact BT so you can choose the best option for you. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. You'll get a PDF file to keep and print out. BTnet Express From 50Mbps Ideal for smaller businesses When you place an order, you can keep track of the progress and when you can expect it to arrive or be installed. Report a fault online to put things right. A BTnet Leased Line not quite right for you? If you add all your accounts When you place an order you can keep track of how it's progressing when you can expect it to arrive or be installed. By reporting a fault online, you use the same tests that our advisors would talk you through if you called us. The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board This means no annoying lag or delays. In the latest release we've fixed some bugs to improve your experience using the BT Business app. Fibre business broadband only 25.95/month. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Log in to My EE BT Business app Instant account access View bills, set up and manage devices, check service status, speed and much more. Phone line not working properly? Live chat, phone or email for business billing enquiries, No matter how hard we try, we don't always get things right first time. Visit our online customer service help and support areas Sometimes we can identify and fix a fault at the same time. Subject to credit check, business registration and a 5-year minimum term. Maybe there's a problem with your order. Starts with two letters followed by six or seven alphanumeric. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. Sharing files. If you need to write to us, please check the back of your bill for the right address to use. That means you dont need to share it with anyone else, so theres no risk of lags when youre on that all-important video call. The quickest and easiest way to contact us. We offer reliable connectivity, but sometimes faults do occur. The Phone Book ; The Phone Book Find a Business. Enjoy matching upload and download speeds of up to 100Mbps for a fixed monthly fee, with a 100% availability target so you'll always have that speed you need, when you need it. Every single time. Complete account control at your fingertips. There are no limits to what people can do when they connect. Its quick, easy and available 24/7. That looks like a residential order number rather than a Make sure youre always connected with mobile, broadband, phone systems and more. We needed to save money for the good of the Gosport and Fareham Academy Trust. order and you'll shortly receive an email with an order number you can use to In the table below you can find all the BT phone numbers for business customers and the relevant IVR options to get through as quickly as possible. T&Cs apply. If an engineer needs to fix the fault, you can choose the best time for them to visit. Our insights and events hub is your go-to destination for help and advice on the future of your business. The BT Business app is the easiest and smartest way to manage your BT Business account on the go. T&Cs apply. We have a range of ways to get in touch for new and existing customers. If you have an issue you can find out if is just you, or impacting others in your area. In some cases, BT might need a little time to investigate your complaint and find the best course of action. Monday-Friday08:30 - 17:00Free from UK landlines. Broadband not working properly? Small and medium businesses Got up to 250 employees? Cookies used for marketing and advertising purposes. If you have a fault, you can find out whether it also impacts others by checking the service status in your area. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. If you're on your computer, you can download WhatsApp for Desktop. Suitable for larger businesses in a range of different circuit options, BTnet Ethernet access offers a fast connection for data-hungry businesses. You can do lots of things without picking up the phone. Get answers to all your questions here. 08:00 - 18:00. Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. again. If anything happens to your internet leased line, we offer 24/7 support to get your business back on track. If you're not happy with how your complaint has been dealt with, our guide will tell you what to do. Get in touch with our BTnet team to get your quote and get started with your dedicated private line. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. Want to write to us? Choose from a circuit of 100Mbps, 1Gbps or 10Gbps, and speeds from 10Mbps to 10Gbps. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. Search The Phone Book from BT to find contact details of businesses across the UK. Get a BT ultrafast fibre broadband deal today and bundle your TV. If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. We use cookies to deliver our services, and, if you agree, for analytics purposes to improve our services and to deliver customized ads. Price quoted only available on a 5-year term contract and applies to new circuits only. Everything you need to know about our business leased line, guaranteed network speeds and a connection that never drops. Looking for help placing an order? the new account(s) in My Permissions.Go to My permissions. If you need help quickly, use the other contact options. Requesting a copy bill Check service status From top tech articles to new events coming your way, and from cases studies to digital transformation inspiration, find it all in one place. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Best if you're on your mobile. Contact BT for help and support with your BT broadband, TV, home phone or mobile. We may receive commission from selected partner providers on sales of some products and/or services mentioned within this website. Search The Phone Book from BT to find contact details of businesses across the UK. Set up and alter your Direct Debits. Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. If youd rather just get out your smartphone and send a message, BT Broadband have this as a contact option. Price subject to survey and location. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. Get BT email help to manage your BT email account, learn about security, setting up, logging in and how to reset a password. As your business grows, the demands on your internet connection grow too. You can also find the BT opening hours so you dont call when the lines are closed. Our dedicated internet lines are tailored to suit your business needs, with different packages according to your requirements. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. We are processing your online Mobile costs may vary. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. Its as simple as sending a message, answering a few verification questions, then getting your BT Business problem solved. Mobile costs may vary. The BT Broadband forum is filled with useful information and questions asked by other customers. Got up to 250 employees? Related Types of Business | Related Locations. Weve teamed up with Google to offer free training and one-to-one mentoring, to help you connect with customers and take your business to the next level. We always aim for 100% target availability, but sometimes things do go wrong. You can find our standard Terms and Conditions at www.bt.com/terms. We can only deal with BT Business accounts. But its not mandatory, anyone can quickly begin a BT live chat conversation by following these steps: We should point out that not all products and services from BT have the option for live chat. This is a generic error message to tell your something is wrong, Starts with BOS followed by eight numbers, Starts with BT followed by six to nine characters, Starts with GBT followed by five to seven characters, Three letters, three numbers and then two letters, Starts with PX followed by letters and numbers. However, a well-designed system should route a customer to the right person. Faults and Orders dashboard. Weve updated our BT Business privacy policy. By email Send message We aim to respond to your email within 48 hours - excluding weekends. Running cloud-based applications. That means there are no busy periods or dips in data service to worry about. No matter what you need the BT phone number for, its important to know that BT has dozens of phone numbers. Simply follow the instructions and you might not need to call BT Broadband. Don't worry, if you don't have the details of these accounts you can still track BT business solutions Work faster, smarter, safer, and stay connected with your world. Your order number will look like one of these. How to Contact BT Openreach? From high-definition Teams and Zoom meetings with colleagues to crucial customer support, never miss an important call or conversation again. Help and support; Contact BT; Back. For example you could say "bill enquiry" to be put through to the BT Business billing department, or if you have a technical issue you could say "report a fault". By phone +441635 691702 If calling from abroad Available 24/7 for lost or stolen mobiles Cost of the call will depend on which country you are calling from. track your order. Necessary to provide basic functions of the website such as page navigation. Save your business 216 by locking in our Fibre 76 (broadband only) offer at 25.95/month (was 34.95) until April 2024. This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. It is chaired by the chief executive. By phone 0800 800154. Log in to report a fault and youll go straight to the correct place to fix problems. AGE UK LONDON Business Description. We use Direct Private Peering, so traffic doesnt pass over the public internet, and our low latency network minimises lag for unrivalled performance. You can escalate your complaint to the Ombudsman provided you have met at least one of the following criteria: You escalate your BT complaint to the Ombudsman in the following ways: If youre a BT Business customer, there are different BT phone numbers for business customers. To quickly and securely report faults with BT Business broadband, phone line, email or Cloud Voice services, first log in. We aim to respond to your email within 48 hours - excluding weekends. Lessons BT Business Teach Us This is just a tiny fraction of the information contained on BT Business' contact page! Thats why we offer market-leading 100% target service level availability, aiming to keep your leased line connection up and running at all times, with no outages. Well offer the fastest fix with the first available visit youre in control to change it. Tavis House London WC1H 9NA | 020 7820 6770 . The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. Weve even listed the BT opening hours so you dont make a phone call for nothing. Try contacting support if you still can't track your order. This will involve a complete review of your complaint to make sure nothing has been missed.
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