If you need to send your super details to your employer, log in to the mobile app and select send to my employer - youll need your employers email address. Any taxation position described is a general statement and should only be used as a guide. Orders and upgrades . While we aim to action all complaints as soon as possible well generally address your complaint within 45 days of receiving it. If youre thinking of cancelling your BT broadband package, youll have to contact BT 30 days before you leave and let them know you want to cancel. to 1.73% p.a. It does not constitute tax advice and is based on current tax laws and our interpretation. of your account balance, Up to $95 p.a. Moving house? Forgotten your login details? Where our site links to particular products or displays 'Go to site' buttons, we may receive a commission, referral fee or payment when you click on those buttons or apply for a product. A Product Disclosure Statement (PDS) for BT Super Invest can be obtained by contacting BT on 1300 881 716 or by visiting www.bt.com.au/superinvest. For help switching broadband providers, give Utility Switchboard a call on 020 3048 4598. Help > Create new Email address >. on Log in to your account or mobile app, to: If you want to claim a tax deduction on your personal super contributions in your next income tax return, you need to complete the Notice of intent to claim a tax deduction for personal super contributions form. Lost or stolen. Find out more about how claiming a tax deduction works. Past performance is not a reliable indicator of future performance. ","anchorName":"#what-are-the-bt-super-for-life-investment-options"},{"label":"What insurance cover is available with BT Super? I do not want to call and clog up the lines for people trying to get urgent assistance. The issuers of the products named on this website can be found in the relevant disclosure document. ","anchorName":"#how-do-i-join-bt-super-for-life"}]}, Important information about our super fund comparison table, finder.com.au is a financial comparison and information service, not a bank or There's the convenience of logging in at bt.com.au/ btsuperportal or on the Panorama App, using your username and password. The sale of BT Super was dealt a blow last week, with the bank confirming reports that managing director of BT superannuation Melinda Howes was departing for family reasons, amid job cuts amid . Please refer to our FSG - General Insurance. If your broadband speed reads faster in some areas of your home than in others and BT have decided not to send out an engineer, you can get a BT WiFi extender to help boost the speeds, especially in rooms further away from the router. When you move, youll have to contact BT and let them know: If you just have broadband with BT, you should call 0800 800 150, but if you have more services, you can call 0800 783 0235 or use the link below. The following form allows you to search all of BT. Australian Financial Complaints Authority If youve decided to switch to BT broadband, there are two ways you can go about this. give assurance to the Board on overall performance and how we're managing risks. Monday to Friday, 8:30am - 7:00pm (Sydney time) Request a callback Mail: GPO Box 7490, Cloisters Square WA 6850 Insurance Call 1800 025 127, Monday to Friday, 8:00am - 6:30pm (Sydney time) Underwriting Email: gold.life@BTFinancialgroup.com Fax: 02 9274 5764 Mail: GPO Box 5467, Sydney NSW 2001 Administration Email: 19h29. If you made a request to consolidate other super into your AustralianSuper account it will take around 3 days for those funds to appear in your AustralianSuper account. by third parties. Sorry if that causes you any trouble. This stage has a very high allocation towards growth assets. General and personal advice are available. Your complaint will be reviewed in line with our FAIRGO principles. The product will automatically adjust to a more conservative mix of assets by increasing its allocation to conservative assets, such as fixed income and cash, and away from growth assets, such as shares and property, as you get older. How has your fund performed? Products, reports, ratings (Information) are based on data which may be sourced from a third party and may not contain all the information required to evaluate the nominated product providers, you are responsible for obtaining further information as required. What are the BT Super for Life investment options? You can continue on the same contract with the same account but there will be no exit fees if the broadband at your new home cant reach the same speeds as your old one and you want to change or cancel your contract. If you need to write to us, please check the back of your bill for the right address to use. Sydney NSW 2001, Investors I have hired a very expensive solicitor to settle his moneys etc & am still waiting & seem to be getting no where ,, I have been told that the mother of 3 of his children who he had not been with for over 12 years could get all his moneys,, This would be the last thing my son would have wanted & I cant understand how with me paying for this solicitor as well as Im paying for the 3 childrens private education since my son died be able to go against what was set out in his WILL be ignored,. 17h28. Panorama onboarding & navigation instructions, Instructions for reducing pension minimums, Adviser:1300 784 207 If something goes wrong with your broadband package, you might want to make a complaint to BT. Investor: 1300 881 716, Monday to Friday,8:30am 6:30pm (Sydney time), Adviser:1800 731 804 We are not owned by any Bank or Insurer and we are not a product issuer or a credit provider. Youll need to have your account number ready if you call. on Find out how investment markets affected your super returns. You can learn more about how we make money. Please report this to us at info@utilityswitchboard.com. BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 RSE L0001090 is the Trustee of BT Lifetime Super - Employer Plan RSE R1001327 ABN 39 827 542 991. You should give at least one months notice to make sure theyre all ready for when you move in. Finder Wallet operates the Finder Apps digital asset trading and wallet services. If you feel we have still not fairly resolved your problem you may be able to refer your complaint to the free, external dispute resolution scheme, the Australian Financial Complaints Authority (AFCA). Mon-Fri, 8.30am - 5:00pm (Sydney time), BT Managed Accounts We can help you improve both of these if you give us a call today! 13h48. You can do this either from the plug or the power button on the back of your router. Announcements, Guides & Community Updates. Please use one of the customer service options listed above. Note: You can change your investment option whenever you want. Use the mobile app to keep track of employer contributions. Your individual situation may differ and you should seek independent professional tax advice. Buying from BT Current as at 19 February 2019. Thank you for the response its not great for a communication company that you cannot contact them! We noticed that you have JavaScript disabled on your web browser. If you want to talk about something we havent covered here, there are other ways you can contact BT about your broadband. We have a range of ways to get in touch for new and existing customers. relying on this information. If you're a little more experienced as an investor and would like to take a more "hands-on" approach, you can select a mix of investments by nominating the percentage of your super that is invested in the following funds: Super Cash, Conservative Fund, Moderate Fund or Growth Fund. Help and support; Contact BT; Back. Find out more about your options, like salary sacrifice and how to add to your super after-tax. 1300 881 716 BT | 48,351 followers on LinkedIn. Thanks Michael. Get help here Choose a product Broadband Email Landline & Digital Voice BT Sport TV Mobile Choose a topic Account and Billing Moving to Digital Voice Security BT Halo Want to write to us? She has written about finance for 10 years, having previously worked at Westpac and written for several other major banks and super funds. It is not a specific recommendation to purchase, sell or hold any product(s) and is subject to change at any time without prior notice. Acceptance by insurance companies is based on things like occupation, health and lifestyle. Individuals should consider the appropriateness of any advice in light of their own objectives, financial situations or needs and should obtain a copy of and consider any relevant PDS or offer document before making any decision. Chant West has not taken into account the objectives, financial situation or needs of any specific person who may access or use the Information provided, including target markets of financial products, where applicable. While our site will provide you with factual information and general advice to help you make better decisions, it isn't a substitute for professional advice. Our Customer Solutions Managers are here to find a solution for you and will ensure that you're regularly updated about the progress we are making to resolve your complaint. Fees and costs are subject to change. We also don't recommend specific products, services or providers. To claim an early release of super, youll need to satisfy certain conditions. GPO Box 2861 How can I boost my super and retirement savings? If you still need help, you can contact BT by texting CHECK followed by your landline number to 61998 where they will run tests and get back to you to help get your connection back up and running. Let us help you out with your query. Contact from abroad. Please provide your full name, member number and best contact number including state area code with landline numbers. Making Smart Life Decisions ft. Smart Women Society, Frequently asked questions about BT Super, Death and TPD plus salary continuance cover (also known an income protection insurance), Your personal details e.g. BT Financial Group does not receive any commissions from Westpac as a . Level 10, 99 York St, Click here for more information. Please note that time limits apply for referring matters to AFCA. On 1 August 2022, the sale of Westpac Life Insurance Services Limited ABN 31 003 149 157 AFSL 233728 to TAL Dai-ichi Life Australia Limited ABN 97 150 070 483 (TAL) completed, and Westpac Life Insurance Services Limited changed its name to TAL Life Insurance Services Limited (TLISL). Get a supercharge today! They had likely also considered the current and future financial disposition of the estranged family of your son, and whether or not you were financially dependent too. BT Financial Group does not accept liability for any loss or damage caused by the use of the Clearing House service. Beware of phishing emails circulating that appear to be from AustralianSuper asking you to click on a link to keep your password. Add the VAT back on and that brings your cancellation fee to 67.32. . gold.life@BTFinancialgroup.com Please wait to receive this confirmation before submitting your tax return. We may receive a commission from selected partnered companies for the introduction of potential customers and business mentioned on this website. Alison Banney is the money editorial manager at Finder. Next, BTs saved costs are taken off. A will can be challenged by the estranged family, especially if it resonates unreasonable outcome to their family and dependents. If you have attachments send your complaint by post or use the online form. Why Westpac is giving away its $37 billion BT super business Elizabeth Knight Business columnist April 21, 2022 3.59pm Normal text size Larger text size Very large text size Westpac investors hoping for a windfall when the bank gets out of its superannuation business BT are set for disappointment. We encourage you to carry out your own independent research and seek advice where necessary to aid your decision making. This lifestage is for members getting closer to retirement is getting closer, however not yet retired. New data shows the best-performing super funds over the last decade, with AustralianSuper being knocked out of the top spot. BT Super Request to transfer whole or partial balance of superannuation benefits to your self managed super fund (SMSF) BT Customer Relations 132 135 customer.relations@btfinancialgroup.com BT Funds Management Limited ABN 63 002 916 458 AFSL 233724 RSE L0001090 is the Trustee of BT Super ABN 39 827 542 991 RSE R100132. 12h30, there is no online or email to contact BT currently - you need to phone 150 then billing. Zenith CW Pty Ltd ABN 20 639 121 403 (Chant West), Authorised Representative of Zenith Investment Partners Pty Ltd ABN 27 103 132 672, AFSL 226872 under AFS Representative Number 1280401 . on Adelaide SA 5001, 132 135- Investors AustralianSuper and Hostplus are two of the biggest super funds, with more than 3 million members combined. Make sure you have your account number to hand when you get in contact (you can find this on your bill). How do i contact a human to ask why I am paying for a service I am not getting? We use cookies for security purposes, to improve your experience on our site and tailor content for you. The information shown on this site is general information only, it does not constitute any recommendation or advice; it has been prepared without taking into account your personal objectives, financial situation or needs and you should consider its appropriateness with regard to these factors before acting on it. If your problem is something that you feel could be resolved via this forum you should post what the problem is and someone willhopefully be able to help you. The following form allows you to search all of BT. so my question is if you pay for a service but they can't provide it correctly should we not be getting a discount until they can provide the equipment agreed under my contract? We value our editorial independence and follow editorial guidelines. Create one Quick links Track your order > Report or track a fault > Pay a bill > Get help or contact us > Download the My BT App > Looking for BT Mail? Y. Contact BT. Lending criteria apply to approval of credit products. Online:afca.org.au. We compare from a wide set of banks, insurers and product issuers. Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714 (Westpac) is the issuer of the BT Invest Cash Management Account (BT Invest CMA). These lifestages have a focus on maximising growth, as members still have a long time before retirement. The chief executive, or his delegate, take all decisions. Anyone in Australia that is 18 years of age or older. Once youve contacted BT about switching, theyll give you a switching date and sort the rest for you and your BT Smart Hub will be sent through the post and BT will text you when its time to get set up. Keep me signed in. Finder's decision to show a 'promoted' product is neither a recommendation that the product is appropriate for you nor an indication that the product is the best in its category. When products are grouped in a table or list, the order in which they are initially sorted may be influenced by a range of factors including price, fees and discounts; commercial partnerships; product features; and brand popularity. Hi@KH1 sorry that you have not received your equipment. Your portfolio value and performance are likely to be different and will depend on the investment options you have selected and the time period over which you are invested in those options. 13-09-2018 London Can I withdraw part of my super from bt and leave money in there I am retired, Thanks for your question and apologies for the delayed response. was this a special deal as it does not say anything about phones included with Halo do you have a digital phone line? All costs are inclusive of GST unless otherwise stated. This helps us to provide our website to you for free as a customer. complaints@australiansuper.com. If youd like to change or cancel your insurance, login to your account or mobile app and select change insurance. You are about to post a question on finder.com.au: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Hello My son passed away in November 2016 & left a Will naming me as beneficiary on his life insurance & everything else he had.. Chant Wests Financial Services Guide is available at You may also apply for up to three insurance options based on a combination of the following: When you apply for this type of cover, you'll be given flexibility to decide the amount of insurance cover you require; however, approval is not guaranteed and is dependent on the result of a medical assessment. How can I make a complaint? 18-04-2020 Making a withdrawal Please enable it prior to continuing. Also check out the latest hints and tips for Panorama users. Our services may only be used by persons who have entered into a licence agreement with us, and use is subject to the terms of that licence agreement. Finder may receive remuneration from the Provider if you click on the related link, purchase or enquire about the product. Products marked as 'Promoted' or 'Advertisement' are prominently displayed either as a result of a commercial advertising arrangement or to highlight a particular product, provider or feature. Through BT, you can access a range of solutions across super, investments and insurance, to help you plan for today and tomorrow. Announcements, Guides & Community Updates. Online:oaic.gov.au, If youve forgotten your online account details, go to the, Total & Permanent Disablement (TPD) cover, Transferring insurance to AustralianSuper, accessing your super, eligibility and conditions that apply, Read about the information youll need to complete your account application, consolidate all your super into your AustralianSuper account, Notice of intent to claim a tax deduction for personal super contributions, no repeated letters or numbers or sequences like 1234, no easy-to-guess words like your name or email, base it on a phrase that only you know which includes a mix of letters, numbers and symbols, pick something easy for you to remember but difficult for someone else to guess, dont reuse passwords from other websites or apps. The issuers of the products named on this website can be found in the relevant disclosure document. BT Help | Get support with BT products and services | BT Help Help and support Having problems watching or accessing Sport? Please go to I'm a BT Business customer. 18-04-2020 Lets go! Please click Open account to apply via Westpac Online Banking. How likely would you be to recommend finder to a friend or colleague? As always, weve got you covered. The information in the table is based on data provided by Zenith CW Pty Ltd, ABN 20 639 121 403 (Chant West) unless indicated otherwise. Home Uncategorized bt super contact email. life.insurance@btfinancialgroup.com asklifeclaims@BTFinancialgroup.com, Call 132 135, Monday to Friday, 8:30am 5:30pm (Sydney time).
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