4. This seems to be a recurring issue for Hue Sync app users, but thankfully there is a reliable solution that can get things working again. I like that smart home technology makes it easier than ever to get news and weather updates, secure your home, turn lights on and off and also have a disco with multi-colored smart bulbs! What is the problem? This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). AVForums.com is owned and operated by M2N Limited, These problems vary from failing to connect all the way to connection timeouts, which are usually after a few hours of use. Equipped with four HDMI inputs, this unit reads the signal from connected HDMI devices like gaming consoles, set-top boxes, or Blu-ray players, syn As a result, its helpful to keep the old installer files on your computer such as in a specific folder called Hue Sync Apps. JavaScript is disabled. Your email address will not be published. If you want to enjoy an immersive home lighting ambiance, you should definitely consider the Hue Sync system from Philips. Although updating to the latest version ensures optimal experience while using the Hue Sync, some of the new updates cause the software to crash or lose its synchronization with the system. Theres another problem that has to do with how you set up your Hue Sync Box. User profile for user: With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. Optional: Pair a TV remote to the Hue sync box. Scroll down and tap on "HomeKit". How does this all work? Few companies will be willing to gamble on new products, especially for technical products, which means that many unpredictable problems will occur. For example, if there is any metal in your home that can cause issuers with your Wi-Fi. When lots of users have various problems, they dont know how to solve even if they do the various test. Philips Hue Sync is a newer product from Philips Hue. The Hue app is the central control for all of your Hue devices on your smartphone. Thanks and good question. Not only that, but itll also walk you through the steps needed to resolve and fix them easily. In addition to the software solution, Philips also offers a physical box that takes the frustration of connecting and syncing your devices to the lights out of the equation. The lights will only work when the content is 4k HD or HDR. Now you should ensure that your Philips Hue Sync Box is your main hub for HDMI devices. However, the Hue Sync Box really needs that reliable connection. Philips Hue Play Sync Box HDMI Signal Issues [UPDATE: Fix in description] 8,036 views Jun 9, 2020 27 Dislike Share Save Deepak Pradeep 61 subscribers Subscribe UPDATE: I was able to fix. However, the challenge here is to properly diagnose the problem, especially if its a technical problem. You can try these methods to see if they work. Is this normal? If the AP is the reason that causes the connection issues, so how to fix it? Hue Sync app shows no signal detected I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. Simply delete this folder and the app should repair itself. For example, HDMI 1 could be the name of your gaming console. I get Dolby vision working but if I connect my TV to my processor lexicon MC 10 it shows that they accept Dolby vision and it shows the programs that are in Dolby vision but plays only in HDR . And the Hue Sync App allows your PC/Mac to control and sync your hue product. Since the Hue Sync system is relatively new, Philips keeps putting out new updates to the software for various reasons. With Philips Hues new devices, all is possible. This is a very troublesome problem. Hello, I am James Beetie and I am a bit of a self-confessed nerd! Powered by Xenforo, Hosted by Nimbus Hosting, Original design Critical Media Ltd. Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. On a Mac, the data folder is called the cache.. I dont have either of those options visible in my Apple TV settings when Im told that I should. However for some users, they don't understand the charm in a practical moving watching experience. 3. We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. Click on the search icon on your taskbar and search for %appdata%. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Is it possible to output Dolby Atmos and Dolby Vision? Some users report problems with how the Hue Sync box connects to HDMI and Wi-Fi. tvOS 13, Aug 16, 2020 11:27 AM in response to ShYnNoK. Using any number of random HDMI cables I had laying around, I am now only getting 1920x1080 on the Neo, which obviously looks terrible with everything stretched. To start the conversation again, simply Description. By adding the element of synchronized lights to your movie-watching, gaming, and music-listening experiences, the free app will offer a new level of immersion when you enjoy your entertainment. Find the Hue Sync app folder and delete the data inside of that nested folder. Can You Control Your AC with a Smart Plug? Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. company number 03997482, registered in England and Wales. My Nvidia shield pro works brilliantly . I just couldn't get a decent effect with the light bars. I decided to record the issues on video, and what you see here are all within one day.I tried troubleshooting by:- Removing and reconnecting all HDMI cables from the Sync Box and all my devices (Apple TV, Chromecast, and PS4 Pro)- Making sure the HDMI cables aren't strained or twisted too much by the source- Upgrading HDMI cables between my devices to the Sync Box to AmazonBasics High-Speed 6 ft ones#philips #hue #syncbox #hdmi The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. Delete this folder. It may be that the users are not familiar with how to use it, or some hardware and software problems. HDMI2 on the LG C9 to the Denon receiver and Monitor 1 out on the Denon. Similar to the previous one, this one is also easy to solve. The Hue Sync Box is meant to be a hub for HDMI devices and, as some users are reporting, it really needs to be one. I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates Fix Amazon Echo Show The Camera Isnt Responding Errors, Open a new finder window and click on Go.. Delete Appdata files, it will be repopulated. I plugged the Hue Sync Box into the second HDMI out on my AV receiver. All you need to do is rollback the version of the Hue Sync app you are using. He has therefore loved seeing smart homes hit the mainstream. Now you can try to downgrade back to the previous version. Turn off Dolby vision when using sync box works. I don't seem to have Dolby Atmos though in Netflix? I hope these methods can help you to solve your problems, if you still dont fix them, please leave a message below, I will reply to you as soon as possible. Smart Home Point 2019-2023. Instead, try to connect the system to the primary WiFi router or change the WiFi channel within the routers admin console. Or want to be part of a movie? Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. The Hue Sync app is a relatively new product and like most new tech comes with its own host of problems. The out HDMI that runs to the tv should run into the Sync box HDMI PORT 1. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. The Hue Sync from Philips is a smart lighting system that allows users to create a unique lighting experience in their houses. Create an account to follow your favorite communities and start taking part in conversations. The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. So have you ever felt like you want to step into the world of your favorite video game? PLease see my previous comment for more details. It might struggle to sync the Hue lights if your Mac or PC has a weak WiFi signal. Press and hold the icon of the app, then click app info or any equivalent settings where you can access the apps data and cache. Philips Hue Verified account @tweethue. 5. Download the Hue Sync mobile app from the App Store or Google Play Store. I am using it daily here and like it a lot. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. This one is a smart system with lights that reacts to whatever youre playing, whether its a movie, a game, or just music! I have a Roku HDMI to input #1 of the Sync Box, and the HDMI out to the TV. You also can seek help from theirTwitter. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. Everything switching and working as it should, and the box is syncing instantaneously soon as I click start on the app. Sonos Arc, Apple TV 4K and Dolby Atmos/Vision Setup. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. See all the updates weve made to the Hue sync box to improve the surround lighting experience. I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. Does Ring Now Offer 24/7 Recordings? Philips Hue brings smart lighting to everyday homes. Why cant we view Dolby Vision content when using the Denon receiver? But despite how solid the system is, you might run into some connection issues while using the system, whether its on the app or the physical box connected to your TV. Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. Looks so much better and tidier. In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through.
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