Print off your returns label and attached it to your parcel. You don't need to remember to keep your proof of postage - it's all digital! This does not affect your statutory rights. Your refund will be processed once we've received your unwanted items. Returns via the portal are fully tracked. Pay for the postage and print off your label. OUR RETURNS POLICY. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. Product name and codes of the items you returned. To help us get this fixed for you ASAP, when you first contact us please include the following information; (The product name and code can be found on your order confirmation email). Returns are FREE for premier customers. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). Your browser's Javascript functionality is turned off. 90z Revival, Cargos, Ive paid with Afterpay How do returns & refunds work? If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. You don't need to remember to keep your proof of postage - it's all digital! I have already returned some items from my order and paid 1.99, why are you charging me again? You'll get an email once we receive your returned item. Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue within 30 days of receiving your order. You may be liable for import and pay a custom duty charge for orders over the customs threshold. 4. Your refund will be processed once we've received your unwanted items. Make sure you keep proof of postage! 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. A refund will then be issued by Zippay once your return has been processed. Please wait 14 days before contacting us about your refund if you havent heard from us yet. We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days). Returns via the portal are fully tracked. What should I do if I receive an incorrect or faulty item? weareMAN. Returns via the portal are fully tracked. You can generate a returns label from our website, attach it to your parcel and then send it back to us. UK returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal. Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). For International returns you will need to pay for your return, you will need to generate your returns label via the portal. We're sorry to hear that you've received an incorrect or faulty item. Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item(s), including any loss or damage, until we receive. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Om van de volgende voordelen te genieten: California Transparency in Supply Chains Act. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. I . *Extra 10% discount sent via email to new subscribers only. You can unsubscribe at any point. NEW - Want a fully tracked, cost effective and convenient way to send returns? You can return your item to us for a refund, and then place a new order to get the item of your choice. FYI A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. For more info or to contact Zippay click here. Jeans, The value of any items returned will be deducted from your outstanding balance, you should continue to make any payments that are due for the remaining instalments. blocking them. You've got 28 days to send something back to us from the day you receive it. With loads of styles landing each week and regular trend updates you can be sure to get the latest. 4. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). Return Request; 3. You will need your order number and email/last 4 digits of your phone number. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. By enabling them, you are agreeing to our. Just pop your items in something non see-through, sealable & waterproof. What should I do if I receive an incorrect or faulty item? Om van de volgende voordelen te genieten. By subscribing, you agree to receive marketing communications from boohoo by email. There will be a charge for returning the item to us at a fixed amount of 1.99 which will be deducted from the amount to be refunded to you. We've gone paperless! Product name and codes of the items you returned. One of our customer service agents will be more than happy to look into this for you. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. 5. 90z Revival, Om van de volgende voordelen te genieten. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. *Extra 10% discount sent via email to new subscribers only. Unfortunately we don't offer an exchange facility. You can cancel your contract here. There are a couple of other ways to cancel your contract with us. Copyright 2022 boohoo.com. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. We would like to show you a description here but the site won't allow us. What should I do if I receive an incorrect or faulty item? Were really sorry to hear that youve received an item thats not in perfect condition. BOOHOO PREMIER. If your items dont make it back to us, youll need to open a dispute with the carrier. If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Afterpay for the items that you have returned. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. This cancellation period starts from the day you have received all of the items in your order. By enabling them, you are agreeing to our. Either print your returns label at home or in store. Please wait 14 days before contacting us about your refund if you havent heard from us yet. All InPost Lockers are in well lit, safe and secure areas with ample parking. Your return arrives back at boohooMAN! Repack your items (These need to be unworn/unwashed/unused and with original tags). Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! You've got 28 days to send something back to us from the day you receive it. For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date shown on your dispatch note. Please note that where a product is purchased at a boohooMAN pop-up store or event, boohooMAN will only accept returns and refund payment where the product is faulty. Great, happy shopping! Shorts. To experience the full world of Boohoo, please enable these or check whether another program is 3. Keep an eye on your return tracking. On receiving your return the next step is for us to check the item(s). We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. 4. We have printer-less options too if you dont have a printer! You don't need to remember to keep your proof of postage - it's all digital! We'll dim the screen throughout the website and remove images where possible for a lighter, faster experience. If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. Make sure you keep your proof of postage! Burnley Vests. weareMAN. weareMAN. So that we can get this fixed for you please head over to our Contact Us section. Widow Hill Road You'll get an email once we receive your returned item. Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. If you have received a faulty or an incorrect item, please contact customer services clickhere. Swim Shorts, You dont need to remember to keep your proof of postage its all digital! Please return your item(s) to us after finding the fault, and remember to get in touch before Or simply return your items to the following address within 45 days from the date you received your parcel. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. We've gone paperless! For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. Print returns label at home or in store options. 4. depends on your card issuer). Orders placed between 16th Nov 22 and 15th Dec 22 are eligible for an extended return period of 45 days. blocking them. You can cancel your contract here. 4. AUSTRALIAN RETURNS LABEL 1. You will need your order number and email/last 4 digits of your phone number. 5. Returns are FREE for premier customers. Print off your returns label and attached it to your parcel.
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