Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. But shortly after my first few payments, I noticed an increase in fees and charges unrelated to my actual gas purchases. My total purchases was $1364.84 for fuel and $18.43 for other stuff (drinks, oil, whatever). My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. WEX Fleet Card Driver Video - YouTube Also, 45,000 US maintenance locations accept the card, and there's no annual or monthly fee. Merchants can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers. Start by leaving a comment at the end of this review, Compare Top Rated Processors: Compare Rates, Reveal your hidden fees: Audit Your Statement, Working in merchant services: Our Free Guide. Learn more about our monetization policies here. Fleet gas cards are a better way to manage fuel expenses for business vehicles. Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. To make things a little more confusing, there are multiple types of fleet cards: universal, store branded, and fleet branded. Tried to use the cards they sent and they had a block on every 2nd purchase even though they lied and said there wasnt. This company and their employees SUCK. WEX, Inc. | Complaints | Better Business Bureau Profile Your email address will not be published. Bonsai Point of Sale Such stations as Amoco, Citgo, Conoco, Diamond, Kwik Shop, Phillips 66, Sunoco, Shell, Sinclair, Texaco, Shell and Casey's accept the WEX card. Click Look Up Cards. Store branded cards that dont have a credit card company partnership are only usable at the locations associated with the brand. Wex Fleet Card | University of Missouri System No cares when I called to tell them a $75 late fee on a $card fee was atrocious. Im now on my 3rd time submitting the form to them. They lost a very long term customer over this. I have never gotten a paper receipt ever in the last 10 years. Worst company in my 50 years of being in business ! Achieving Commercial Level III is possible when you comply with requirements for that level, which includes providing more information about the fleet card transaction than with a typical consumer transaction. Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. If you have a business that requires traveling, this card is for you. The agreement between Texas-based Jiffy Lube International and Wright Express, the nation's leading supplier of fleet card and fleet management services, provides Wright Express Universal Card . Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! A few months later an obnoxious debt collection company starts hounding us. WEX Fleet Card | Fleet Cards & Fuel Management - WEX Inc. However, they will continue to take my monthly contribution out of my paycheck. Spoke w Missy Fleet Manager assured me this would not affectour credit etc. With inflation at four-decade highs and consistently rising fuel costs, there is sufficient evidence that consumer sentiment may sour. On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. If it is not, click the Create a new QuickBooks account radio and enter the bank account name. Who do I contact? Get clarity before you switch. Accepting locations can be found here or by downloading the free WEX app on your smartphone To use the WEX card, the user should follow these steps: Swipe the card at the pump or inside the station Enter your driver ID/PIN # (assigned by Fleet Services) Enter the current odometer reading of the vehicle (excluding tenths) Level 3 data is also important for government purchases, as tax-exempt numbers and other details can be captured. Wex Inc. appears to rely on inside telesales and a W-2 outside sales team to market its services. WexLocationCode.setTransientValue("wex02"); Most pay-at-the-pump systems only work on whats called the BuyPass platform, in the First Data network. Click Limits in the top menu, then Update Limits. Military veterans possess invaluable leadership skills and business acumen. Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. Visa and Mastercard fleet payments will follow the same funding schedule as other payments, but Wex and Voyager may or may not be included with your credit card branded deposits. In addition to making it nearly impossible to avoid late fees if you pay by check, they switched website interfaces and created a new account for us and left a small amount on the old account. It is also a great way to encourage businesses to start spending again as many consider curtail spending. WEX is complete rip-off. It gets billed to the card. Still, businesses must have specific equipment set up for companies to accept them. Fleet Cards What is a fleet card? RIDICULOUS!! WEX, Inc. Where does it work? Employee Resource Groups are great because it gives everyone a voice regardless of origin and background. A confirmation displays. There are a few Wex Inc. complaints about its contract terms. Still getting notified of late fees Some of the companys complaints are unrelated to its merchant processing services, but its overall complaint total indicates that its customer support department may lack the resources to resolve all issues in-house. Given the range of pricing there, its important to know how to qualify for the lowest rates on as many of your transactions as possible. Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. Related Article: Introduction to Credit Card Processing Rates and Fees. Enter a brief description of the new policy, then click Create. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. What payment methods are accepted? - Upside We were then told that the 6.99% was the periodic rate rather than the APR. Accepting Fleet Cards - How to Accept Wex, Voyager, and More We had NEVER HEARD OF THEM. Again, there was NO explanation or warning. Referral Partner Application Implementing pay-at-the-pump technology for a new gas station or transferring services when purchasing an existing gas station requires assessing your individual needs, and working with a processor that can support pay-at-the-pump. WEX Fuel Card | Office of Administration - Missouri However, not all fleet card types are alike. I know its confusing .. eye roll .. WEX has frozen my account. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. The current policy limits are displayed. Having issues making the most of your WEX experience? If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. Look up and select the card you want to assign. Their final email to me was, yes it sucks but sorry. I am being told that all is done by email and there is nobody I can talk to over the phone. Check the statement(s) you want to make payments for. The delay has caused an increase in magnetic stripe skimmers at these unmanned payment terminals. Dont use them, spread the word not to use them, I will be posting on every review site. To manually process an international card, enter the card number, expiration date, CVV, and postal or ZIP code. Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. After getting a charge of over $681 on a $3000 bill we called. Simply add a few details about yourself and the application will be submitted in minutes. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Keep more of your money in your business, where it belongs.Apply for a fleet card today! Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . In the Issue To field, enter the payeefor example, the driver or merchant. I mean what do they think we are frauding by going to the dr or getting medication? We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. It is not intended as legal or financial advice. This even applies to co-branded cards. CardPaymentOptions.com, Inc. All Rights Reserved. WEX fleet cards are used by more than 11 million vehicles worldwide. We're happy to help. But in some cases, like with universal fleet cards, there are ways to lower your cost at wholesale. Before You Switch Processors, Find Out How Other Businesses Got Fee Refunds From Their Current Processor. Even after we paid their extortion money, WEX kept our account locked. and wont correct it. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. Looking that way. They are doing this to many other businesses I found out. How does this make any sense whatsoever?? Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. Ready for the ultimate credit card processing experience? Been paying late fees for 8 months and just noticed. Scammers!!! Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. As he learned more about the innerworkings of the industry, rampant unethical practices, and lack of assistance available to businesses, he cut ties with his employer and started a blog where he could post accurate information about credit card processing. Worse liar company. Ready for the ultimate credit card processing experience? ERGs drive diversity by fostering new bonds and communities across the company. In the Hours field, enter the number of hours that must pass after a transaction before the limit is refreshed. I am seeking legal advice to sue them to recover the monies they have received in my name (HSA). Wexs primary products are its self-issued fleet cards, which trucking companies and government fleets can provide to drivers to purchase gas and other necessities at gas stations across the country.